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Shipping Information

• Shipping Destinations: We offer shipping within the UAE.
• Shipping Methods: We partner with reliable carriers to ensure safe and timely delivery.
• Shipping Costs: Shipping fees are calculated at checkout based on the destination and weight of the order.
• Shipping Times: Standard delivery times vary by location. Orders within the UAE typically arrive within 2-3 business days.
• Order Tracking: Once your order has been shipped, you will receive an email with tracking information to follow your delivery.
• Customs & Duties: For international orders, customers are responsible for any customs fees, duties, or taxes that may apply. These charges vary by country.
• Delivery Delays: While we strive to deliver all orders on time, we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Return & Refund Policy

• Custom Products: Due to the personalized nature of our products, we do not accept returns or offer refunds, except in cases of manufacturing defects or errors made by Fann Bliss.
• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund after verifying the issue.
• Return Process: To initiate a return or report an issue, please email us at info@fannbliss.com with your order number and details of the problem. We may request photos of the defective or incorrect item for verification.
• Refunds: Refunds are only applicable in cases of defects or errors on our part. Once approved, refunds will be processed within 7-10 business days and credited to the original method of payment.
• Exchanges: If you wish to exchange an item due to a defect or error, we will ship the replacement free of charge after the original item is returned to us in its unused condition.
• No Refunds for Change of Mind: We do not offer refunds or exchanges for products that are not defective if you change your mind or make a wrong selection, as all our products are custom-made.

Contact Us

If you have any questions regarding our Shipping & Return Policy, please feel free to contact us at info@fannbliss.com.