Rewards

10% back on every order

Every order earns 10% of what you pay for items, after savings and without delivery, as store credit for your next order. It is added when your order ships and lasts 30 days. No points to count and no codes to remember.

How it works

Shop as usual. Bundles and offers still come off, and you earn on the price after those savings.
Credit lands when it ships. We add it to the email you checked out with and email you when it is ready.
Spend it within 30 days. At checkout, sign in with that email (we send a code, no password) and use it in the Store credit section.

Good to know

Your whole balance comes off at checkout, up to the order total.
We remind you 7 days before your credit ends and again the day before.
Cancelled orders do not earn credit. If part of an order is refunded, the credit for those items is taken back.
Ordered as a guest? Your credit is still saved to your email. Sign in with it at checkout.

See your balance any time in your account. Questions? WhatsApp us on +971 54 533 3733 or email info@fannbliss.com.

Full store credit terms, including expiry, refunds and changes, are in Section 14 of our Terms & Conditions.

Introduction

Welcome to Fann Bliss, your trusted print-on-demand partner for high-quality customizable products. We proudly serve a range of industries, including corporate branding, events, hospitality, and personalized gifts. By using our services, you agree to the following terms and conditions. Please read them carefully.

2. Orders

2.1 All orders are subject to acceptance and availability.
2.2 We reserve the right to refuse service to anyone for any reason at any time.
2.3 Custom design orders require final approval by the customer before production begins.
2.4 Orders placed with incorrect or incomplete information may be canceled at our discretion.

3. Payment

3.1 All prices are listed in AED (UAE Dirhams).
3.2 Accepted payment methods include credit cards, debit cards, bank transfer, and Cash on Delivery (COD). Installment options may also be available where applicable.
3.3 Bank Transfer: Customers choosing bank transfer must complete payment using the account details provided at checkout. Orders will only enter production after the transfer has been confirmed. Customers are required to use their Order Number as the payment reference to avoid delays.
3.4 Cash on Delivery (COD): COD is available within the UAE with an additional fee of 5% of the total order value (minimum AED 15). By choosing COD, you agree to pay the COD fee and accept that all custom-made items are non-returnable and non-refundable, except in cases of manufacturing defects as defined under UAE Federal Law No. 15 of 2020 on Consumer Protection. Customers who refuse COD deliveries without valid cause will remain liable for the full order value. Such refusal constitutes a breach of contract and may lead to legal escalation, including filing complaints with the UAE Consumer Protection Department or initiating recovery action through UAE courts. Fann Bliss also reserves the right to block COD for future orders or require full advance payment.
3.5 Payment must be received in full before production starts, except for COD orders which are settled upon delivery in accordance with Section 3.4 and Section 7.

5. Custom Designs

5.1 Customers are responsible for ensuring that all custom design content is lawful, does not infringe on any third-party rights, and complies with our guidelines.
5.2 We reserve the right to reject any custom design that we deem inappropriate, offensive, or infringing on intellectual property rights.
5.3 By submitting a design, you guarantee that you have the legal rights to use the content provided.

6. Returns & Refunds

6.1 Custom Products: Due to the personalized nature of our products, we do not accept returns or offer refunds, except in cases of manufacturing defects or errors made by Fann Bliss.
6.2 Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund after verifying the issue.
6.3 Return Process: To initiate a return or report an issue, please email us at info@fannbliss.com with your order number and details of the problem. We may request photos of the defective or incorrect item for verification.
6.4 Refunds: Refunds are only applicable in cases of defects or errors on our part. Once approved, refunds will be processed within 7–10 business days and credited to the original method of payment.
6.5 Exchanges: If you wish to exchange an item due to a defect or error, we will ship the replacement free of charge after the original item is returned to us in its unused condition.
6.6 No Refunds for Change of Mind: We do not offer refunds or exchanges for products that are not defective if you change your mind or make a wrong selection, as all our products are custom-made.
6.7 Store Credit: Refunds and cancellations also affect store credit, as set out in Section 14.

7. Cash on Delivery (COD) Policy

7.1 COD is available within the UAE with an additional fee of 5% of the total order value (minimum AED 15).
7.2 By choosing COD, you agree to pay the COD fee and accept that all custom-made items are non-returnable and non-refundable, except in cases of manufacturing defects, in line with UAE Federal Law No. 15 of 2020 on Consumer Protection.
7.3 Customers who refuse to accept COD deliveries without valid reason (such as a product defect) will remain fully liable for the entire order amount. Such refusal constitutes a breach of contract and may result in legal escalation, including formal complaints to the UAE Consumer Protection Department and debt recovery through the UAE Courts.
7.4 Fann Bliss reserves the right to block COD as a payment option for any customer who refuses delivery without valid cause, and to require full advance payment for any future orders.
7.5 By placing a COD order, you expressly acknowledge and agree that Fann Bliss has the right to pursue all necessary legal remedies under UAE law in the event of non-payment or wrongful refusal of delivery.

8. Product Quality and Warranty Disclaimer

8.1 At Fann Bliss, we take pride in offering premium-quality products that are carefully crafted and designed to meet the highest standards. Our materials, printing techniques, and manufacturing processes are selected to ensure long-lasting durability and customer satisfaction.
8.2 However, all products are provided "as is", and while we are confident in the quality of our items, we do not provide any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8.3 We do not guarantee that our products will meet every individual’s specific requirements or that they will perform without fault under all circumstances. Any claims about product quality or performance are based on our standards and customer feedback.
8.4 In the event of any issues related to defects or errors on our part, please refer to our Returns and Refunds section for resolution.

9. Intellectual Property

9.1 All content on our website, including but not limited to text, graphics, logos, and images, is the property of Fann Bliss or its content suppliers.
9.2 Customers retain ownership of their custom designs but grant Fann Bliss a non-exclusive license to use these designs for marketing and promotional purposes.

14. Store Credit (10% Back Rewards)

14.1 What store credit is: Store credit is a reward we give on eligible orders. It can only be spent on fannbliss.com. It has no cash value and cannot be exchanged for cash, withdrawn, sold or transferred to another person or account.
14.2 Eligible orders: Orders placed on fannbliss.com on or after 12 November 2026 earn store credit. The credit is added to the customer account linked to the email address used for the order.
14.3 How much you earn: You earn 10% of the order subtotal after all discounts, bundle savings and promotional codes. Delivery fees, the Cash on Delivery fee and VAT are not included. The amount is rounded down to the nearest fils. Credit is earned on the subtotal however you pay, including any part paid with store credit.
14.4 When it is added: Credit is added once your whole order has shipped and is fully paid. For card and other online payments, this is when your order ships. For Cash on Delivery, it is added after you pay on delivery and we record your payment. Orders cancelled before they ship do not earn credit. We let you know by email when credit is added.
14.5 How long it lasts: Each credit is valid until 23:59 UAE time on the 30th day after the date of the order that earned it. The expiry date is shown in the email we send when the credit is added. Unused credit expires automatically on that date and cannot be reinstated, unless it expired because of our error. If you are subscribed to our emails, we aim to remind you 7 days and 1 day before your credit expires. Credit expires on its date whether or not you receive a reminder.
14.6 Using your credit: Sign in at checkout with the email address your credit is linked to (we send you a one-time code). Your available balance is applied to the order total, up to the full amount, and you cannot choose to use only part of it. Any balance left after an order stays in your account until it expires. If you hold credit with different expiry dates, the credit that expires first is used first. Store credit can be used together with our discounts, bundle offers and promotional codes. It can only be used at the online checkout and cannot be applied to orders that our team creates or edits for you.
14.7 Cancellations, refunds and returns: If an order that earned credit is cancelled or refunded, in full or in part, we remove the credit earned on the refunded items (10% of their value). If you have already spent that credit, we may deduct the amount spent from your refund. If you paid for an order wholly or partly with store credit and that order is refunded, the amount paid with store credit is returned to you as store credit, not cash, and is valid for at least 30 days from the date of the refund. Our Returns and Refunds terms in Section 6 still apply.
14.8 Errors and misuse: If credit is added by mistake, or is obtained through fraud, misuse of the programme or orders that break these terms, we may correct or remove it, and we will tell you if we do.
14.9 Changes to the programme: We may change how much credit is earned, how long it lasts or other programme rules, or end the programme, for future orders by updating these terms on this page. Credit already in your account keeps its value and expiry date.
14.10 Your balance and questions: You can see your balance and expiry dates at any time by signing in to your account on fannbliss.com. For any question about your store credit, email info@fannbliss.com or WhatsApp +971 54 533 3733. Nothing in this section limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

10% back on every order

How it works

Good to know

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Back In Stock Notification

Terms & Conditions

Introduction

1. General

2. Orders

3. Payment

4. Shipping

5. Custom Designs

6. Returns & Refunds

7. Cash on Delivery (COD) Policy

8. Product Quality and Warranty Disclaimer

9. Intellectual Property

10. Privacy

11. Liability

12. Governing Law

13. Changes to Terms

14. Store Credit (10% Back Rewards)

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